FAQ’s

Broadband & Connectivity

What types of business broadband do you offer?

We provide a full range of business broadband, including FTTC, FTTP (full-fibre), SoGEA, Ethernet leased lines, and hybrid/5G backup options. If you need something fast, secure, and reliable; we’ll match the connection to the way your team works.

Can you support home workers and hybrid teams?

Absolutely. We help set up business-grade broadband for home offices, making remote work just as reliable as being in the building.

What happens if my broadband goes down?

We can set up failover connectivity using 4G/5G backup, so your team stays online even if the primary line has a wobble.

Do I need full-fibre?

Not always. We’ll check what’s available in your area and recommend the best, most cost-effective option. (We’re not in the business of upselling speed you’ll never use.)

Can you upgrade our connectivity without disrupting the business?

Yes. We plan changes carefully to minimise downtime. Most upgrades are seamless.

Mobiles

What business mobile networks do you work with?

We partner with major UK networks to give you the best coverage and 4G/5G performance in your area. That means fewer dropped calls… and fewer “Can you hear me now?” moments.

Can we mix different mobile plans for different staff?

Yes! We know not everyone uses their mobile in the same way, so we tailor plans to each role -not a one-size-fits-all package. We also offer multi-SIM plans on one e-SIM.

Can we keep our existing numbers?

Of course. We manage number porting for you, so no one loses their identity (or their WhatsApp groups).

Do you offer mobile device management?

Yes! We can help with mobile security, data controls, and device setup if you want everything kept tidy and protected.

Telecoms & VoIP

Do you offer modern VoIP and cloud phone systems?

Yes! We provide VoIP, hosted telephony, and Microsoft Teams calling for businesses of all sizes. It’s secure, scalable, and perfect for hybrid working.

Can your phone systems work with Microsoft Teams?

Absolutely. We connect your telephony directly into Teams so your people can make and receive business calls from anywhere – laptop, phone or desk handset.

What happens when PSTN is switched off?

We help businesses migrate from old analogue systems to cloud-ready VoIP solutions, so you stay compliant and future-proofed.

Do your phone systems work across multiple sites?

Yes! Whether you have one office or twenty, we build systems that act as one connected platform.

Can you integrate mobiles and desk phones?

Yes! Your mobile, softphone, and desk phone can all share one number and voicemail, making life a lot simpler.

Audio Visual (AV) & Collaboration

What types of AV systems do you design and install?

We build meeting room AV, boardroom systems, training room setups, digital signage, wireless presentation, room booking screens, and video conferencing systems that behave themselves.

Can you integrate AV with our existing platforms?

Definitely. Whether you use Microsoft Teams, Zoom, Webex or Google Meet, we design AV systems that work beautifully with your chosen platform.

What if our meeting rooms are all different shapes, sizes, and chaos levels?

We design each space individually. No cookie-cutter setups, no “hope this fits”. Just technology that supports the way your people collaborate.

Do you offer installation and configuration?

Yes! And we don’t leave until everything’s working exactly as it should. Screens, mics, cameras, control panels… all sorted.

Can you help with ongoing AV support?

Absolutely. AV needs love. We offer ongoing maintenance, remote monitoring options, and real engineers who answer the phone.

Support & Onboarding

What does working with Interact look like?

A simple four-step process:

Discovery – What do you need? What’s frustrating you?
Design – We map out a solution based on real-world use.
Delivery & Installation – Our engineers bring everything to life.
Support – You get ongoing help, updates, and real humans to talk to.

Do you support small businesses as well as large ones?

Yes! We work with everyone from start-ups to national organisations.

Will you train our team on the new technology?

Of course. We keep training simple, friendly, and tailored to your people.

How do we contact support?

You can call, email, Whatsapp or log a ticket and we’ll respond quickly. You’ll never be left guessing who to speak to.

General Questions

Do you only work locally?

No. We support businesses across the UK and internationally, from single-site teams to complex multi-site organisations.

Are your solutions scalable?

Yes! Everything we design can grow with your business, whether you’re adding users, opening a new office, or building new meeting rooms.

Do you tie clients into long contracts?

Only where necessary (e.g., broadband lines). For most services, we offer flexibility and honest advice. No hidden traps.

Do you work with existing equipment?

If it’s still good, we’ll keep it. If it’s holding you back, we’ll tell you straight and help you plan an upgrade at your own pace.

Ready to make workplace tech effortless?
Whether you’re fixing one meeting room or rethinking your entire communication setup, we’re here to help.

Let’s start with a conversation – no pressure, no jargon, just clarity.