Traditional landline calling is changing and as of 2027 all calls will be conducted through the internet. This is known as VOIP calling (Voice Over Internet Protocol) a phone system which uses the cloud.
This means no more bulky PBS boxes in your hardware room and more flexibility to take calls on the move or from a different device such as a mobile or laptop as long as you have internet access.
Many handset options come with built in screens and cameras making it easy to hold a video conference right from your desk be it at home or in the office without having to use a laptop. Audio conferencing is a great option for when you are listening in to a meeting and do not need your camera enabled.
You will never miss an important message again thanks to being able to access your voicemail on any supported device such as your mobile phone or laptop.
There’s no need to be in the same room as your colleagues you can share your screen and they can view and control the document. This is perfect for collaborative meetings or teaching as an example. The sharer doesn’t need to download additional software.
You can work from home, in a coworking space or a café as long as you have internet service you can access your VOIP phone account anywhere.
CRM has become a vital tool for businesses for tracking interactions with customers and clients. VoIP CRM integration can help you manage customer relationships more efficiently through real-time call tracking, analyze customer behavior for marketing purposes, and provide a better customer experience.
With VoIP, voice (and fax) communications can be stored as digital data packets – this makes monitoring calls straightforward and efficient. Call monitoring keeps business standards high, enabling managers to monitor performance and compliance, reduce liability, and apply training accordingly. This is particularly useful in the financial and health sectors.
No need to take notes, you can record VOIP calls whether incoming or outgoing and they are stored to the cloud meaning you can access them anywhere. If you forgot to record at the start you can start midway through.
We can provide you with a jingle, music or advertising so that the customer on hold can take the opportunity to listen to any promotions or offers you may have.
There are several providers for VOIP calling, so which system is right for you?
Interact Technology has over 20 years of experience in providing business to business communications. Providing the correct solutions for our customers; from telephony to audio visual room control, we design bespoke solutions that deliver the best communication for your business.
Shenfield Office
1st Floor Hunter House, 150 Hutton Road, Shenfield, Essex CM15 8NL
London Head Office
18 King William Street, London EC4N 7BP
